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Please follow the instructions below to set up, configure and manage your FlyMobi Pay & Talk services.
Test your FlyMobi number by calling it from another phone. To Turn off forwarding and use the app to take callsIn the same option, Option Setting, simply set your Call Forward to disable.Calls to your FlyMobi number will now ring on the number you added. You may add additional numbers to forward to if there is no answer on the first number.
Calls to your FlyMobi number will now ring on the number you added. You may add additional numbers to forward to if there is no answer on the first number.Turn off forwarding and use the app to take calls.In the same option Advance Settings, simply set your Call Forward to disable.
To turn off call forwarding from here, simply select the option "Options" and set to Disable, and for the Follow me status, set to Disable and scroll down then select modify.Calls that are not forwarding, will ring on the app and you may use the app to get the calls on.How to modify forwarding usinig DDID
Once you have the phone number added, the final step is to ask us if we service your facility. If FlyMobi does not service your facility, then you are required to set up an advance or post paid account with the actual jail or prison service provider, using your FlyMobi phone number and not your own. (Find out who the service provider is by asking the facility)Now you may log out from FlyMobi.com and control everything in the app.In the app, you may do the following,
The posabilities are endless, and FlyMobi may be used in many forms such as business, personal, or for getting calls from jails and prisons around the world.
If the instructions provided on this page do not help to answer your questions, please contact us and we will work to bring you more information.
Note: When selecting your new FlyMobi number, be sure to select one that is local to the facility and not you.
This ensures that your inmate calls are local and not long distance
.If you find that there is no phone numbers in stock for your desired area, please contact FlyMobi's Support team and we will get one for you, as all numbers for all destinations
may not display for you in the self serve option.
Some facilities use out of state phone systems.
This means that even if you are local to that facility, the calls may get billed to you as long distance.
Some facilities use toll free numbers to mask the orignating number, causing long distance charges.
Some facilities block diverting, also known as call forwarding, or masking the call with to many out bound numbers going out from the facility on one call.
to prevent your self from these situations,
You may choose to NOT use forwarding settings and use the app to talk on.
For facilities using toll free numbers that make you unaware of the orignating number, usually use the proper same state phone system.
If not we may investigate it for you and find the suitable number you will want to use.
For facilities using out of state phone numbers, FlyMobi numbers are suitable for getting you cheaper collect call rates.
Some facilities also do not allow calls to cell phones or do not guarantee the calls to work, FlyMobi is land line number aggregator so calls are acceptable.
Some facilities tell you that you can not or VoiP numbers are not guaranteed to work. FCC states that those type of calls are not allowed to be blocked from facilities.